POLICIES & PROCEDURES

X-Tremity seeks to create a safe and welcoming space for all clients and visitors while providing the highest standard of service, treatment and professionalism. To do this, X-Tremity abides by a number of policies and procedures that ensure govern how we conduct our business and our dealings with clients. Staff should be somewhat familiar with these policies and know where to find them.

We make these policies and procedures readily available to clients in order to be as open and transparent as possible.

Digital copies of these policies and procedures are available below.

Expectations of staff behaviour. 

How clients can complain or give feedback and how we’ll respond.

Accidents happen. Here’s how we’ll respond.

How we’ll stop the spread and keep our space safe.

Hitting the road? Here’s what you need to know.

What we do with client information and how we keep it safe.

Our obligations to our clients in emergencies and disasters.

Our commitment to keeping everyone safe.

Important steps to keep you safe and off the evening news.